Frequently Asked Questions
Everything you need to know about our premium home textiles.
What materials are used in Cotton & Twine products?
We specialize in high-quality, sustainably sourced natural fibers. Our collections primarily feature 100% organic cotton, Belgian linen, and recycled twill blends, all chosen for their durability and softness.
How should I care for my linens and textiles?
To preserve the life of your items, we recommend machine washing in cold water on a gentle cycle with mild detergent. Tumble dry on low heat or line dry to prevent shrinkage and maintain fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
What is your return policy for home decor?
We offer a 30-day return window for all unwashed and unused items in their original packaging. Please note that for hygiene reasons, bedding that has been removed from its original seal cannot be returned.
How long will it take to receive my order?
Standard domestic orders typically process within 2 business days and arrive within 5-7 business days. Expedited shipping options are available for those who need their items sooner.
Are your dyes eco-friendly?
Absolutely. We use low-impact, non-toxic dyes that are safe for your family and the environment, ensuring our production process minimizes water waste and chemical runoff.