Returns & Exchanges
At Cotton & Twine, we want you to love every piece you bring into your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and choose between a refund or store credit.
Package Your Items
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping markers.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking receipt; your refund will be processed within 5-7 business days of our warehouse receiving the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing